SHOPPING GUIDE

Shipping
1. Local Delivery
2. All Malaysia delivery is FREE:
Country Estimated Delivery Time (Working Days)
West Malaysia 1 - 2
East Malaysia 3 - 5
How long does it normally takes to ship out items once payment is made? We process your order within 24 hours and will ship within the next 48 hours, except for item(s) under BACKORDER. You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s).
Return and Exchange Policy
Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange.
We do not accept returns for items ordered incorrectly or due to a change of mind.
Exchange & Return are allowed with the following terms:-
  • Exchanges can only be done for items with defects. Defects include leakage, cracked bottle/can. Bottles or cans loose in package during transit will not be considered as defects.
  • All returns notifications must be made within 3 days of delivery date. Any re-delivery charges are the responsibility of the customer.
  • During packing, we perform checks to make sure our products are brand new and have no leakage.
Exchanges can only be done for same item subject to availability. 
Applicable for Exchange*:
1) Wrong Merchandise Shipped
2) Defective goods
3) Items must remain unopened with original package. We do not allow exchange or refund once the product has been opened, or the items are not in its original, resellable conditions.
*Please deliver the return items to our address within 7 days upon receiving our email via any courier method of your choice. All return postage is borne by customers. Zilela reserves the right to refuse/reject any request if the returned item(s) failed to reach to us within 7 days.

 All items sold are non-refundable, we will issue store credit to you only if (i) the item is having defect and there is no more stock to replace your purchase or (ii) the purchased items went out of stock and no longer available to be pre-ordered. For exchange request, please note that we only provide exchange service for same item with different sizing and exchange request can only be made once for every purchase. 

How do I return Defective Items?
Follow step by step Sample of template email for RETUR
EMAIL SUBJECT : RETURN Defective Item - ORDER NUMBER: XXXXXXXXXX
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example ( Defective Items- attach photo(s) if possible / Incorrect item received )
Terms and Conditions
By visiting our site and/or purchasing from us, you engage in our “service” and agree to be bound by the following Terms & Conditions, including those additional Terms, Conditions and Policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the Terms & Conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions. Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS AND SALE RESTRICTIONS
By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. By accessing or shopping at Rewitec.my you represent that you are over the age of 18 and you confirm that the person receiving the shipping is at least 18 years of age. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in Malaysia. A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Questions about the Terms & Conditions should be sent to us at info@rewitec.my
Privacy Policy
Dreamztech operates http://rewitec.my/. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of (01/05/2020) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us.

Get In Touch With Us

To get more information of our products, kindly drop us an email or give us a call.

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